Terms of Service

1. Agreement and Company

These Terms form an agreement between you ("Client") and JACKR Defense LLC, a Texas limited liability company ("JACKR," "we," or "us"). A managed-service customer must also execute the applicable Service Agreement, Statement of Work, Client Authorization, Rules of Engagement, Data Handling Policy, and Liability Waiver. If a signed document conflicts with these website Terms, the signed document controls.

2. Leonidas Base and Pro

• Base: device discovery and trust management, local dashboard, on-demand port scans, automated vulnerability scans every three days, risk alerts, Pi-hole DNS protection, reports/exports, monthly guidance, Central telemetry/management, and optional opt-in Twilio alerts at no additional charge.
• Pro: everything in Base plus a JACKR-managed GL-MT3000, router firewall/syslog, connection metadata, GeoIP/AbuseIPDB enrichment, advanced intrusion detection, richer reports, included opt-in Twilio alerts, and priority support.

Central telemetry and management are mandatory for both tiers. Operational device, event, command, report, and export records are transmitted securely to JACKR Central in Texas and retained according to our Data Handling Policy.

3. Authorization and Customer Responsibilities

Client must identify each authorized site, subnet, VLAN, and IP range and separately authorize applicable monitoring, DNS, traffic metadata, vulnerability scanning, automated containment, Central processing, SMS, and remote-administration functions. Client represents that it owns or lawfully administers the networks and has provided required notices and obtained required consents. Scope changes require written amendment or documented electronic approval.

4. Central Management, Maintenance, and Emergency Response

Routine Central management operates under standing authorization. Planned maintenance receives 48 hours' notice and normally occurs Monday-Thursday from 8:00 p.m. to 12:00 a.m. Eastern Time. Security updates receive 24 hours' notice when reasonably possible. Planned restarts and material configuration changes require notice unless Client has opted into automation.

Interactive Tailscale troubleshooting requires case-specific approval. An Authorized Customer Contact may revoke access; JACKR targets 15 minutes and will act no later than one hour after verifying the request.

When JACKR has high confidence of malware, ransomware, or another active threat presenting imminent material harm, it may take the least-disruptive effective containment action and notify Client promptly afterward. Full-network shutdown requires separate customer authorization and is used only when lesser containment is inadequate.

5. Pricing and Payment

• Base: $129/month or $1,393/year; $250 setup/deployment.
• Pro: $199/month or $2,149/year; $400 setup/deployment.
• Limited launch offer: $99/month Base or $149/month Pro for the first 10 business customers. Annual discounts do not combine with this offer.
• Multi-site: 10% off recurring fees for 2-4 sites; setup remains full price per site. Five or more sites require a custom quote.

ACH is preferred; card and invoice are accepted. Automatic ACH or card payment is required for recurring subscriptions when reasonably available. Invoices are Net 15. Late fees are 1% per month or the maximum permitted by law, whichever is lower. JACKR may suspend service after 30 days past due following written warning.

6. Term, Renewal, and Cancellation

The managed-service initial term is 12 months beginning on the service-start date and renews for successive 12-month terms unless either party gives at least 30 days' notice of non-renewal. If Client cancels during a term, service ends at the end of the current billing period and 50% of unpaid recurring subscription fees remaining in that term becomes due. Future setup fees, equipment charges, taxes, and optional usage charges are excluded from that calculation.

Prepaid fees are non-refundable after service begins except when JACKR terminates without cause, materially fails to provide the contracted service, or applicable law requires a refund. Material breaches are subject to the cure and termination provisions in the signed Service Agreement.

7. JACKR-Owned Equipment

Equipment remains JACKR property and must be returned within 15 calendar days after termination using JACKR-paid return shipping. JACKR replaces normal hardware failures. Client is responsible for loss, theft, intentional damage, and non-return. A non-return charge equals reasonable replacement cost, capped at $300 for Base and $500 for Pro; ordinary wear and normal failure are excluded.

8. Data, Retention, and SMS

Local and Central data practices are described in the Data Handling Policy. Non-billing Central customer data is deleted within 30 days after termination. Returned appliances are wiped within 10 days after receipt using a NIST SP 800-88-aligned process, and a deletion certificate is issued within five business days after the wipe.

Twilio SMS alerts are included but opt-in for Pro and available at no additional charge but opt-in for Base. Consent is not a condition of purchase. Message frequency varies; carrier rates may apply. Reply STOP to opt out or HELP for help.

9. Support

Business Hours are Monday-Friday, 8:00 a.m.-5:00 p.m. Eastern Time, excluding holidays. Monitoring and alerts operate 24/7, but instant human resolution is not guaranteed. Response targets mean acknowledgment and start of triage, not resolution, and do not create service credits unless a separate signed SLA says otherwise.

10. Acceptable Use and Intellectual Property

You may not use the Service without authorization, direct scans outside approved scope, exploit vulnerabilities, interfere with networks, reverse engineer or redistribute JACKR software, or violate law. JACKR retains all rights in Leonidas software, equipment, documentation, methods, and improvements. Client receives a limited internal-use right during the active subscription.

11. Warranty and Liability

12. Governing Law and Disputes

Texas law governs. Disputes will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the legal locale in Rockwall County, Texas. Hearings may occur remotely when agreed or permitted. Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, or networks from urgent unauthorized activity.

13. Changes

We may update these website Terms with an updated date and appropriate notice. A website update does not override fixed commercial or operational terms in an existing signed agreement unless the parties validly amend that agreement.

14. Contact